Refund policy

RETURN AND REFUND POLICY

At Nayikaa, we take pride in the quality and craftsmanship of every saree. If you are not satisfied with your purchase, please review the conditions below.

RETURN ELIGIBILITY

• A return request must be raised within 7 days of delivery.
• The saree must be unused, unwashed and in its original condition.
• All original tags and packaging must be intact.
• Items purchased during a sale or with a discount are not eligible for return unless they arrive damaged, defective or incorrect.
• Customised, made-to-order and final-sale products are not eligible for return.

HOW TO REQUEST A RETURN

Email us at support@nayikaa.co.in with:

• Your order number
• The reason for the return
• Photographs or an unboxing video if the item is damaged, defective or incorrect

We will review your request and respond within 2 business days. If the return is approved, we will provide the return instructions.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please contact us as soon as possible after delivery if your saree arrives damaged, defective or different from the item ordered. Include clear photographs and an unboxing video so that we can review the issue.

REFUNDS

Once the returned item is received and inspected, we will notify you about the status of the refund. Approved refunds will be processed within 5–7 business days to the original payment method. Your bank or payment provider may require additional time to reflect the amount.

EXCHANGES

We currently offer exchanges only for items that arrive damaged, defective or incorrect, subject to stock availability.

RETURN SHIPPING

Return-shipping instructions and any applicable charges will be communicated when the return request is approved. Please do not send a product back without receiving return authorisation from Nayikaa.

CONTACT US

For return or refund assistance, email us at support@nayikaa.co.in.