Return Policy

Our Return and Exchange Policy

At Nayikaa, every saree is carefully inspected before dispatch. Returns and exchanges are accepted only if the product received is damaged, defective, or incorrect.

Eligibility for Return or Exchange

To qualify:

  • The issue must be reported within 7 days of delivery.

  • The saree must be unused, unwashed, unaltered and returned with its original tags and packaging.

  • Clear photographs and an unboxing video showing the damage, defect or incorrect product must be provided.

  • The return must be approved by the Nayikaa team before the product is shipped back.

Please note that minor variations in colour, weave or texture are natural characteristics of handwoven sarees and are not considered defects. Product colours may also appear slightly different depending on screen settings and lighting.

How to Raise a Request

  1. Email us at support@nayikaa.co.in within 7 days of delivery.

  2. Mention your order number and describe the issue.

  3. Attach clear photographs and an unboxing video of the product.

  4. Our team will review your request and respond within 2 business days.

  5. If approved, we will share the return or exchange instructions.

Please do not send the product back without prior approval.

Refunds

For approved returns, the refund will be processed within 5–7 business days after we receive and inspect the returned product. The refund will be credited to the original payment method.

Exchanges

Exchanges are available only for damaged, defective or incorrect products, subject to product availability. If a replacement is unavailable, a refund will be issued to the original payment method.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Change of mind or personal preference

  • Colour or appearance differences caused by lighting or screen settings

  • Minor irregularities that are natural to handwoven products

  • Products that have been used, washed, altered or damaged after delivery

  • Products returned without their original tags or packaging

  • Customised or made-to-order products

  • Requests submitted more than 7 days after delivery

For assistance, please contact us at support@nayikaa.co.in.